Vanderbilt University Medical Center is an independent, nonprofit corporation that shares Vanderbilt University’s respected name and collaborates closely with the university through education and research. With the only Level 1 trauma center in Middle Tennessee and the region’s only Level 4 neonatal intensive care unit, Vanderbilt University Medical Center includes Vanderbilt University Hospital, Monroe Carell Jr. Children’s Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital, Vanderbilt Stallworth Rehabilitation Hospital, The Vanderbilt Clinic, and Vanderbilt Health One Hundred Oaks. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015, and Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.
The Chief Operating Officer for Adult Ambulatory Services will ensure patient-focused, high performance, results-oriented operations which will support the mission and vision of the adult clinical enterprise of Vanderbilt University Medical Center (VUMC). The Chief Operating Officer for Adult Ambulatory Services will individual will work closely with the clinical chairs and operational leaders throughout VUMC to ensure coordinated patient care and management processes across the continuum. The Chief Operating Officer for Adult Ambulatory Services is charged to lead a variety of operationally focused initiatives to create and support exceptional patient access and service, faculty and staff satisfaction, clinical quality outcomes, growth and volume management, and financial performance with superior efficiency and productivity.
This position reports to the Chief Executive Officer of the adult clinical enterprise and works in close coordination with the Chief Operating Officer of Vanderbilt University Hospital, the Chief Nursing Officer of the adult clinical enterprise, as well as the Chief Medical Officer of Vanderbilt Medical Group.
- Postgraduate degree in Healthcare Administration, Public Health, Business Administration, Organization Development or the equivalent with at least 10 years of leadership experience in the healthcare service sector is required.
- Will have served in a complex and matrix environment such as an academic medical center or large integrated health system. The system should have a strong physician component such as large multi-specialty medical group. Other experiences such as with physician practice management companies, managed care organizations or other closely related alternate site-type venues would be desirable.
- Proven change agent who understands systems engineering and the use of data analytics to drive operational, quality, and financial levers to positively effect results. Experienced in leading and implementing innovative quality, safety, and performance improvement initiates to achieve superior clinical quality and favorable financial outcomes with high satisfaction levels for patients and staff.
- Demonstrated success in working collaboratively with physicians and other senior executives, both inside and outside an organization.
- Leadership style that is proactive, results-oriented and shows a history of achieving positive outcomes in complicated, changing, multifaceted environments.